Shipping & Returns
Our shipping rates are for Postage & Handling:
$9.00 Via Aust Post (Within Australia)
$13.00 Express Post
International $23.00 (We do not send internationally unless and email is sent prior to paying).
All orders are shipped within 3 working days. If you have not received an order within 7 days, please notify us by email at: firstname.lastname@example.org
Refund and Returns
Your satisfaction is our first priority at Kerrie Dee Dance Shoes. If your item is faulty or the incorrect size upon receipt or is not as described, we will gladly exchange the item. Just return the item via Aust Post, all returns are subject to us receiving the item back within 7 days of purchase or you have contacted me. Items must be returned in an unused and saleable condition. (POSTAGE IS ONLY REFUNDABLE IF PRODUCT IS FOUND TO BE FAULTY AND A REPLACEMENT IS NOT AVAILABLE)
We do not exchange because you have changed your mind.
Specials and special orders are NOT refundable.
To return an item, please send it to:
37 Ferrier St, Aspley Qld 4034
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.